Whether you're new to online gaming or a seasoned player, questions always come up. How do I deposit? How long does a withdrawal take? How do I claim a bonus? — you won't need to message support to find out. Andbaji's FAQ page has everything laid out in clear, simple English.
Each topic is organized in its own section. Use the left-hand menu or the tabs at the top to navigate directly to any subject. If you can't find your answer here, our 24/7 support team is always available.
Quick tips: Use the topic tabs at the top of the page or the left-hand menu to quickly jump to the question you need.
To create an account on Andbaji, go to the registration page and enter your name, mobile number, email, and password. Verify your number using the OTP sent to your mobile. The entire process takes just 2 minutes.
No. As per our terms and conditions, only one account is permitted per person. If multiple accounts are detected, all accounts may be closed and balances forfeited.
Click the "Forgot Password?" link on the login page. A reset OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes under 5 minutes.
KYC (Know Your Customer) verification secures your account and prevents unauthorized access. Completing verification increases your withdrawal limit and makes it easier to access VIP benefits.
Your email and password can be changed from Account Settings. To update your mobile number or ID information, you'll need to go through a verification process via the support team.
Use the cooling-off option for a short break, or self-exclusion to close your account long-term. For more details, visit our Responsible Gaming page.
Andbaji supports deposits via mobile banking, bank transfer, and e-wallets. Available methods:
The minimum deposit on Andbaji is kept very low to accommodate all types of players. Check the deposit page or contact support for the latest minimum amount.
Mobile banking and e-wallet deposits are typically credited instantly (within a few minutes). Bank transfers may take 1–3 business days.
Andbaji does not charge any fees on deposits. However, your payment provider may apply their own transfer charges.
Contact the support team with your transaction ID or a screenshot. Issues are typically resolved within 30 minutes to 24 hours. Having proof ready speeds up the process.
Withdrawals on KYC-verified accounts are typically processed within 24 hours. Unverified accounts may take 3–5 business days.
The minimum withdrawal amount varies by payment method. Visit the withdrawal page for the latest details. Mobile banking options generally have the lowest minimum threshold.
Bonus funds cannot be withdrawn directly. You must first meet the wagering requirements attached to the bonus before any winnings can be withdrawn. The terms for each bonus are listed on the promotions page.
The reason for rejection is usually communicated via email or within your account. Common reasons include incomplete KYC, insufficient wagering, or incorrect account details. Once you know the reason, resolve the issue and resubmit your request.
Standard members can make a set number of withdrawals per day. VIP members have significantly higher limits and faster processing. For more details, on the VIP page See.
Your welcome bonus is credited automatically when you make your first deposit after registration — no code required. The bonus percentage and maximum amount may vary from time to time.
A wagering requirement means you must use the bonus amount a set number of times as bets. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place BDT 1,000 in bets before any winnings become withdrawable.
Share your unique referral code with a friend. When they register using your code and make their first deposit, you'll receive a referral bonus. Check the promotions page for the bonus amount.
Cashback is awarded on net losses over a defined period. It is typically credited to your account once a week or once a month. VIP members receive a higher cashback percentage.
Any unused bonus balance is removed from your account once it expires. The validity period is clearly stated on each bonus offer. Make sure to use your bonus before it runs out.
Andbaji offers betting on over a hundred sports including cricket, football, tennis, badminton, basketball, volleyball, and kabaddi. Live betting is available for all major tournaments — IPL, BPL, World Cup, and more.
Live betting lets you place bets in real time during a match, with odds that shift continuously as the game unfolds. Quick decision-making gives you an edge in live betting.
Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can lock in a certain amount before the match ends. Cash Out may not be available for all matches.
If a match is cancelled or abandoned, the full stake for the related bet is refunded. For single bets, the entire amount is returned; for multiple bets, the affected leg is voided.
Yes. All slots on Andbaji are sourced from established game providers that use RNG (Random Number Generator) technology. Every spin result is completely random and verifiable.
New members receive some free spins upon registration. Free spins are also included in select bonus offers, deposit promotions, and VIP rewards.
Live Casino offers Blackjack, Roulette, Baccarat, Teen Patti, Andar Bahar, and Poker with real dealers. Live streaming lets you interact with the dealer directly in real time.
Yes. All games on Andbaji are mobile-optimized and run smoothly on both Android and iOS devices. No separate app needed — just play straight from your mobile browser.
Yes. Andbaji uses 256-bit SSL encryption. Your personal information and financial transactions are fully encrypted, with 24/7 security monitoring in place.
Go to Account Settings → Security → Enable Two-Factor Authentication. You'll receive an OTP on your mobile with every login. Once enabled, no one can access your account even if they know your password.
Andbaji will never ask for your password or OTP via email or message. Only use andbaji.vu — do not access the platform through any other URL. Never click on suspicious links. If anything seems off, contact support immediately.
Contact the support team immediately and request an account suspension. Your account will be recovered through an identity verification process. Change your password and 2FA without delay.
Ways to reach Andbaji support:
Our support team assists in Bengali and is available 24/7.
Live chat is typically answered within a few minutes. We aim to respond to emails within 24 hours. Use live chat for urgent matters.
For any complaint or dispute, contact our support team first. Provide full details of the issue along with any supporting evidence. Our team will investigate fairly and work to resolve it.
Alongside the FAQ, discover why millions of Bangladeshis have made Andbaji their first choice.
Support chat, FAQ, gaming guides — all in Bengali. Get your issues resolved without any language barrier.
Fast deposits and withdrawals via mobile banking and bank transfer. No waiting around.
Your account and funds are protected at all times with SSL encryption, 2FA, and 24/7 monitoring.
Welcome bonus, reload bonus, cashback, and free spins — fresh offers every day.
Full gaming experience from any smartphone. No separate app required.
The more you play, the more you earn. VIP members enjoy exclusive bonuses, cashback, and faster withdrawals.
If your question isn't covered on this FAQ page, our support team is ready to help. We believe every member deserves fast, accurate assistance — which is why our team is available 24/7, seven days a week.
Live chat is typically answered within a few minutes. For detailed issues, emailing us helps speed up the resolution. Support is available in Bengali — no language barrier.
For urgent matters Always use live chat for the fastest response. For payment issues, including your transaction ID when you reach out will help us resolve things more quickly.
Whatever the issue, we're here to help.